Deliver the BEST Customer Service over the Holidays

Published: Wed, 11/16/22

Aloha Friends,

It’s starting to feel like the holidays are coming up way too fast. Do you feel it too? I’ve been deep into finishing my 2023 Yearly Planner. It’s a week away from launching, but I’m excited about this year’s cover featuring the beautiful Plumeria. For me the plumeria is a symbol of my dual citizenship. We call it Plumeria in Hawaii, and Frangipani in Australia. The scent of this beautiful perfume is everywhere when you land in Hawaii. In some cultures, the Plumeria is considered sacred. It fits right in for 2023 as we move into a new year to plan with all the new changes happening in our world. There’s more to come soon on the changes in this exclusive planner. DM me on Instagram if you're ready for changes in 2023.

This week I was reminded of the importance of serving customers over the holidays. This is a time when you want to “over-deliver” your customers’ expectations and take pride in delivering the best service to insure their loyalty.

Here are 5 quick ways to offer your best customer service over the holidays.

#1 Share products on LIVE video. Live video is taking over all social media platforms. It’s become one of the “hot” ways to sell. Doing live videos in your VIP group and on Instagram, Tik Tok and you tube put you in front of your customer with your special offers. Be smart in directing them to watch your videos.

#2 Offer a personalized experience. This is a hectic time of year so make sure you’re offering an experience that fits their needs and make it a convenient way to shop. What are your customers looking for right now? How can you save them time? How can you save them money? Customers “crave” a shopping experience they can’t get anywhere else. Hold a special BLACK FRIDAY EVENT with your "personal service." Get my Free Black Friday Checklist and make it your best event of the year.

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#3 Solve their Gift-Giving problems. Share a personal Gift Giving guide for your customers. Show them the “perfect” gift for the “right” person. Offer alternatives and suggestions. One of my clients is offering a specific gift giving strategy workshop sharing the gift of giving and the gift of receiving tying in her products so the gift is received with love.

#4 Surprise your Customers. Customers love to be surprised and this is an incredibly powerful tool to shape your customer experience. Offer them a “special” discount or free shipping, but also an handwritten note or extra small gift makes all the difference.

#5 Share your Gratitude on Social Media. Share your gratitude for your customers in your VIP group and other platforms where you’re present. Sharing your gratitude lets people know more about you and who you are and your individual experiences that set you apart from others.

I hope these tips help you deliver excellent service to your customers. Understanding your customers’ needs and expectations will set you apart from other brands and you’ll create loyal customers every time.

As you know I'm restructuring my business model and I had taken "private" coaching off the table, but a new"private" client made me realize how much I miss working one-to-one with people. So, I've opened up the private coaching section again and have only THREE slots available. If you’re ready to set the "RIGHT" GOALS for a NEW YEAR, then schedule a 30-minute complimentary strategy call to learn more about coaching here. Book it here

Until next week....

Love & Aloha,

Gale Bates, Your "BIG BOLD GOALS” Mentor

Struggling with prioritizing your to-do list? Feeling isolated & and uninspired. If you can relate to these struggles being an entrepreneur, Get weekly goal setting tips.

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